Firestick Troubleshooting Guide: Factory Reset, Mac Address, and Remote Pairing

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How to Factory Reset a Firestick

Performing a factory reset on your Firestick can help resolve various issues and restore it to its original settings. Here’s how to factory reset a Firestick:

1. Navigate to Settings

Go to the Settings menu on your Firestick’s home screen.

2. Select My Fire TV

Scroll to the right and select “My Fire TV” or “Device” depending on your Firestick model.

3. Choose Reset to Factory Defaults

Scroll down and select “Reset to Factory Defaults.”

4. Confirm the Reset

You’ll see a warning message confirming that all data will be erased. Select “Reset” to confirm.

5. Wait for the Reset to Complete

The Firestick will restart and begin the factory reset process. Wait for it to complete before proceeding.

6. Set Up Your Firestick Again

After the reset is complete, follow the on-screen instructions to set up your Firestick again, including connecting to Wi-Fi and logging into your Amazon account.

How to Find Mac Address of Firestick

The MAC address is a unique identifier for your Firestick that is useful for troubleshooting network issues or setting up parental controls. Here’s how to find the MAC address of your Firestick:

1. Go to Settings

Navigate to the Settings menu on your Firestick.

2. Select My Fire TV

Scroll to the right and select “My Fire TV” or “Device” depending on your Firestick model.

3. Choose About

Scroll down and select “About.”

4. Select Network

Under the “Network” section, you’ll find the MAC address listed as “MAC Address” or “Wi-Fi MAC Address.”

5. Note Down the MAC Address

Make a note of the MAC address displayed on the screen. You may need it for network configuration or troubleshooting purposes.

How to Pair Firestick with Remote App

The Firestick remote app allows you to control your Firestick using your smartphone or tablet. Here’s how to pair the Firestick with the remote app:

1. Download the Remote App

Download and install the Fire TV app from the App Store or Google Play Store on your smartphone or tablet.

2. Connect to the Same Wi-Fi Network

Make sure your smartphone or tablet is connected to the same Wi-Fi network as your Firestick.

3. Open the App

Launch the Fire TV app on your smartphone or tablet.

4. Select Your Firestick

The app will automatically search for Firestick devices on the same Wi-Fi network. Select your Firestick from the list.

5. Enter the Code

Follow the on-screen instructions to enter the code displayed on your TV screen into the Fire TV app on your smartphone or tablet.

6. Start Using the Remote App

Once paired successfully, you can use the Fire TV app on your smartphone or tablet to navigate and control your Firestick.


By following these troubleshooting steps, you can resolve common issues with your Firestick, including performing a factory reset, finding the MAC address, and pairing it with the remote app for convenient control.

Credit Webstie: http://www.ireland.ie/en

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